Who is Desk for?+
Desk is built for salons and beauty pros: hair stylists, barbers, nail techs, lash and brow artists, estheticians, and small salon teams. It also works for any business that books clients by appointment, like trainers, tattoo artists, groomers, and tutors. Add your own services, prices, hours, and team members to fit the way you work.
Can I take deposits to reduce no-shows?+
Yes, on the Pro plan. Require a deposit when a client books online, so a missed appointment is not a lost hour. Deposits are paid through your Stripe account; Stripe processing charges and the Desk platform fee apply.
What can I use for free?+
The Free plan includes unlimited appointments and clients, a public booking page, client records, and payments. You get 25 SMS credits to start. SMS credits and payment processing are charged separately; Pro adds deposits, forms, additional team members, and full reports.
Do my clients need to download Desk?+
No. Clients open your booking link in their browser, choose a service and available time, and submit their booking. They do not need a Desk account or the app.
Can I bring clients from another app?+
Yes. Import supported client exports from Square, Booksy, Vagaro, and DIKIDI in the web dashboard. Fields depend on the source file. This imports client records, not your entire appointment or payment history. Import each file once: running the same file again adds the clients a second time.
Can I work from my computer?+
Yes. The web dashboard gives you access to your calendar, clients, team, reports, and billing. Use the mobile app to set up services and working hours. Some features, such as Tap to Pay, require a compatible device and payment setup.
Where can I download Desk?+
Download Desk using the store link for your phone. Desk is available on the App Store for iPhone and Google Play for Android.
How do payments and reminders work?+
Connect your Stripe account to accept payments. Stripe processing charges and a 0.2% Desk platform fee apply. SMS uses prepaid credits; the number of credits depends on message length and encoding. Payment features vary by country, supported device, and Stripe availability.