Terms of Service

1. Acceptance of Terms

By creating an account, booking an appointment, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy, which is incorporated by reference. We may update these Terms from time to time; continued use after changes take effect constitutes acceptance of the updated Terms.

2. Description of the Service

Desk provides software that helps small businesses manage appointments, accept payments, store client information, and offer online self-booking to their customers. Desk provides the tools; the businesses that use Desk are solely responsible for the services they offer and deliver to their own customers.

3. Accounts and Responsibilities

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information;
• Keep your login credentials confidential and secure, and not share them with others;
• Take responsibility for all activity that occurs under your account;
• Notify us promptly at legal@deskapp.pro of any unauthorized use or security breach.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right;
• Send unlawful, harassing, deceptive, or unsolicited communications, including SMS or email sent without the recipient’s consent;
• Upload or transmit malware, or attempt to disrupt, overload, or gain unauthorized access to the Service or its infrastructure;
• Reverse engineer, scrape, or copy the Service except as permitted by law;
• Use the Service to process payments for prohibited or illegal goods or services, or in violation of Stripe’s terms;
• Infringe the intellectual property or privacy rights of others, or misuse the personal information of any client.

Businesses that use Desk are responsible for obtaining any consent required to contact their customers and for complying with all applicable messaging, privacy, and consumer-protection laws.

5. Payments

Payments made through the Service are processed by Stripe, Inc., our third-party payment processor. Desk does not store full payment card numbers. If you are a business accepting payments through Desk, your Stripe account, the fees that apply to it, and what you authorize Desk to do on your behalf are covered in Section 7.

• For businesses: you are responsible for setting your prices, honoring bookings, and handling refunds, disputes, and chargebacks with your customers in accordance with your own policies and applicable law.
• For customers: charges, deposits, cancellation terms, and refunds for a booked service are set by the business you book with, not by Desk.
• Subscription fees and SMS credit purchases payable to Desk for use of the Service are described in Section 6.

Desk is not a party to the transaction between a business and its customers and is not responsible for the underlying goods or services.

6. Subscriptions and Paid Features

The core of the Service is available on a free plan. Additional features — including booking deposits, client forms, additional staff calendars, full business reports, and additional business locations — require a paid Desk Pro subscription.

Plans and pricing

• Desk Pro costs $14.99 per month, per business location. Each location in your account subscribes separately.
• One staff calendar is included. Each additional staff calendar is a seat billed at $7 per month. Seat quantity adjusts automatically as team members join or leave your business; mid-cycle changes are prorated on your next invoice.
• Current pricing is always shown at checkout before you subscribe. We may change subscription prices; a price change will not affect an existing subscription without prior notice to you.

Billing and cancellation

• Subscriptions are billed monthly in advance through Stripe to the payment method of the business owner’s account, and renew automatically until canceled.
• You can cancel at any time in the billing portal (available in the app and at deskapp.pro). Cancellation takes effect at the end of the current billing period; paid features remain available until then. Except where required by law, fees already paid are non-refundable.
• If a renewal payment fails, we will notify you and retry. Paid features remain available for a grace period of seven days; if payment is not completed, your business reverts to the free plan. Your data — including staff, forms, and settings — is preserved and becomes available again if you resubscribe.

SMS credits

Text messages sent through the Service (such as appointment reminders and confirmations) consume prepaid SMS credits, sold as one-time packs on any plan. One credit covers one SMS segment; messages longer than one segment consume one credit per segment. Credits are tied to the business that purchased them, do not expire, and, except where required by law, are non-refundable once purchased.

7. Your Stripe Account

This section applies to businesses that accept payments through Desk. To do so, you need a Stripe account. Desk registers that account for you through Stripe Connect, but you set it up yourself on Stripe’s own pages: Stripe — not Desk — collects your details, runs your verification, and gives you the credentials to your account.

Your agreement with Stripe

The Stripe account is yours. You enter into a Stripe Connected Account Agreement (opens in a new tab) directly with Stripe, Inc., which incorporates the Stripe Services Agreement. Stripe presents that agreement to you and records your acceptance of it on its own onboarding pages — you do not accept it through Desk, and Desk is not a party to it. You are responsible for the accuracy of the identity, business, and payout details you give Stripe.

You are the merchant of record

You are the merchant of record for every payment you accept through Desk. This means:

• Stripe’s processing fees are charged to your Stripe account, and payouts settle to the bank account you register with Stripe;
• you have direct access to the full Stripe Dashboard at dashboard.stripe.com (opens in a new tab), using the credentials you set during onboarding;
• refunds, disputes, and chargebacks on your payments are governed by your agreement with Stripe, and resolving them is your responsibility;
• Stripe may verify, restrict, suspend, or close your account under its own terms. Those are Stripe’s decisions — Desk does not make them and cannot override them.

What you authorize Desk to do

By connecting a Stripe account, you authorize Desk to act on your behalf, using your Stripe account, in order to:

• register your Stripe account and generate your onboarding links;
• read your account’s status, capabilities, outstanding verification requirements, and payout state;
• create and manage the charges, payment links, and invoices you initiate, including in-person payments taken with Tap to Pay or a card reader;
• issue the refunds and send the receipts you request;
• create and manage Stripe Terminal locations and reader connection tokens for your in-person payments;
• read your payment and payout history so the Service can show it back to you.

You also authorize Desk to share with Stripe the information needed for those purposes — including your business and contact details and the transaction details of a given payment — and to receive data about your account from Stripe. You may withdraw this authorization at any time by revoking Desk’s access from your Stripe Dashboard, which turns off the payment features of the Service.

Desk’s platform fee

Desk charges a platform fee of 0.2% of each payment processed through the Service, rounded up to the nearest cent, with a minimum fee of $0.01 per payment. The fee applies on every plan. It is separate from, and charged in addition to, Stripe’s own processing fees, and is collected as an application fee at the time of the payment. Both fees are itemized in your Stripe Dashboard. We will notify you before any change to this fee takes effect. Where a payment is refunded, the platform fee is returned only if the app states so at the time of the refund or if applicable law requires it.

Account data

Desk accesses data about your Stripe account — including its status, capabilities, verification requirements, payout state, and payment and refund records — and uses it to operate the Service: to show you your payments and payouts, to tell you what Stripe still needs from you, to reconcile appointments and invoices, and to provide support. Desk does not store full payment card numbers. How we handle this data is described in our Privacy Policy.

You are responsible for giving any notices and obtaining any consents required for Desk and Stripe to process the information you submit, including your clients’ personal information.

8. SMS and Electronic Communications

The Service may send transactional and service-related messages by SMS and email, including appointment confirmations, appointment reminders, booking notifications, booking updates, cancellation or reschedule notices, invoice notifications, secure payment links, and customer support messages. Message frequency varies, and message and data rates may apply. You can opt out of SMS at any time by replying STOP, or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase. For full details, see our Privacy Policy.

9. Intellectual Property

The Service, including its software, design, text, and branding, is owned by Desk App, LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You retain ownership of the content and data you submit, and you grant us a license to use it as necessary to provide the Service.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

11. Limitation of Liability

You use the Service entirely at your own risk. To the fullest extent permitted by applicable law, Desk App, LLC and its members, officers, employees, agents, and suppliers will not be liable to you or to any third party for any damages of any kind — whether direct, indirect, incidental, special, consequential, exemplary, or punitive, and including any loss of profits, revenue, data, goodwill, business, or appointments — arising out of or relating to the Service, these Terms, or your use of (or inability to use) the Service, regardless of the legal theory (whether warranty, contract, tort, negligence, strict liability, statute, or otherwise) and even if we have been advised of the possibility of such damages.

Your sole and exclusive remedy for any dissatisfaction with, or harm arising from, the Service is to stop using it.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions may not apply to you. In any such case, and only to the extent an exclusion of liability is not permitted by applicable law, the total aggregate liability of Desk App, LLC for all claims relating to the Service will not exceed the lesser of (a) the amount you paid to Desk for the Service in the three months preceding the claim, or (b) fifty U.S. dollars (US$50).

12. Indemnification

You agree to indemnify and hold harmless Desk App, LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Service, your content, your services provided to customers, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms or if we reasonably believe your use poses a risk to the Service, other users, or third parties. Upon termination, the provisions of these Terms that by their nature should survive — including ownership, disclaimers, limitations of liability, and governing law — will continue to apply.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington, and you consent to personal jurisdiction and venue in those courts, except where prohibited by applicable law.

15. Contact Us

If you have questions about these Terms, contact:

Desk App, LLC
Email: legal@deskapp.pro