Terms of Service

1. Acceptance of Terms

By creating an account, booking an appointment, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy, which is incorporated by reference. We may update these Terms from time to time; continued use after changes take effect constitutes acceptance of the updated Terms.

The Service is hosted in the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those of your jurisdiction, and you consent to that transfer and processing. You are responsible for complying with the laws of your own jurisdiction to the extent they apply to your use of the Service.

2. Description of the Service

Desk provides software that helps small businesses manage appointments, accept payments, store client information, and offer online self-booking to their customers. Desk provides the tools; the businesses that use Desk are solely responsible for the services they offer and deliver to their own customers.

3. Accounts and Responsibilities

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information;
• Keep your login credentials confidential and secure, and not share them with others;
• Take responsibility for all activity that occurs under your account;
• Notify us promptly at support@deskapp.pro of any unauthorized use or security breach.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service.

Your representations

By using the Service, you represent and warrant that:

• all registration information you submit is true, accurate, current, and complete, and you will keep it up to date;
• you have the legal capacity to enter into these Terms, and — if you use the Service on behalf of a business or other entity — the authority to bind that entity to them;
• you will not access the Service through automated or non-human means, whether by bot, script, or otherwise, except through interfaces we make available for that purpose;
• you will not use the Service for any illegal or unauthorized purpose, and your use will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, outdated, or incomplete, we may suspend or terminate your account and refuse any current or future use of the Service.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right;
• Send unlawful, harassing, deceptive, or unsolicited communications, including SMS or email sent without the recipient’s consent;
• Upload or transmit malware, or attempt to disrupt, overload, or gain unauthorized access to the Service or its infrastructure;
• Reverse engineer, scrape, or copy the Service except as permitted by law;
• Systematically retrieve data or content from the Service to create or compile, directly or indirectly, a collection, compilation, database, or directory, without our written permission;
• Circumvent, disable, or otherwise interfere with security-related features of the Service, or bypass measures designed to limit or prevent access to any part of it;
• Use any automated system — spider, robot, scraper, or unauthorized script — to access the Service, or collect usernames, email addresses, or phone numbers of other users for any purpose;
• Impersonate another person or user, misrepresent your affiliation with any person or entity, or use another user’s account;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notice displayed in or with the Service;
• Frame or link to the Service in a way that is misleading or that we have not authorized;
• Harass, intimidate, threaten, or abuse our staff, agents, or other users, or make improper use of our support channels, including submitting false reports of abuse or misconduct;
• Sell, resell, rent, or otherwise transfer your account or profile to a third party;
• Use the Service to process payments for prohibited or illegal goods or services, or in violation of Stripe’s terms;
• Infringe the intellectual property or privacy rights of others, or misuse the personal information of any client.

Businesses that use Desk are responsible for obtaining any consent required to contact their customers and for complying with all applicable messaging, privacy, and consumer-protection laws.

5. Payments

Payments made through the Service are processed by Stripe, Inc., our third-party payment processor. Desk does not store full payment card numbers. If you are a business accepting payments through Desk, your Stripe account, the fees that apply to it, and what you authorize Desk to do on your behalf are covered in Section 7.

• For businesses: you are responsible for setting your prices, honoring bookings, and handling refunds, disputes, and chargebacks with your customers in accordance with your own policies and applicable law.
• For customers: charges, deposits, cancellation terms, and refunds for a booked service are set by the business you book with, not by Desk.
• Subscription fees and SMS credit purchases payable to Desk for use of the Service are described in Section 6.

Desk is not a party to the transaction between a business and its customers and is not responsible for the underlying goods or services.

6. Subscriptions and Paid Features

The core of the Service is available on a free plan. Additional features — including booking deposits, client forms, additional staff members, full business reports, and additional businesses — require a paid Desk Pro subscription. We do not currently offer a free trial; a paid subscription begins as soon as you subscribe.

Plans and pricing

• Desk Pro costs $14.99 per month, per business. Each business in your account subscribes separately.
• One staff member is included. Each additional staff member is a seat billed at $7 per month. Seat quantity adjusts automatically as team members join or leave your business; mid-cycle changes are prorated on your next invoice.
• Current pricing is always shown at checkout before you subscribe. We may change subscription prices; a price change will not affect an existing subscription without prior notice to you.
• Desk Pro is not available in every country or region. Where it is not offered, the paid features simply remain unavailable.

Billing and cancellation

• Subscriptions are billed monthly in advance to the payment method on the business owner’s account, and renew automatically until canceled.
• You can cancel at any time in the billing portal at deskapp.pro. Cancellation takes effect at the end of the current billing period; paid features remain available until then. Except where required by law, fees already paid are non-refundable.
• If you obtained a subscription through an app store — the Apple App Store or Google Play — that store handles its billing, renewal, and cancellation under its own terms, you manage and cancel it in your app store account settings, and any refund is granted by that store under its policies rather than by Desk.
• If a renewal payment fails, we will notify you and retry. Paid features remain available for a grace period of seven days; if payment is not completed, your business reverts to the free plan. Your data — including staff, forms, and settings — is preserved and becomes available again if you resubscribe.

SMS credits

Text messages sent through the Service (such as appointment reminders and confirmations) consume prepaid SMS credits, sold as one-time packs on any plan. One credit covers one SMS segment; messages longer than one segment consume one credit per segment. Credits are tied to the business that purchased them, do not expire, and, except where required by law, are non-refundable once purchased.

Errors and corrections

The Service may contain typographical errors, inaccuracies, or omissions — including in descriptions, pricing, and availability. We reserve the right to correct any such error and to change or update this information at any time without prior notice, and to correct or cancel a purchase made at an incorrectly stated price, even if we have already requested or received payment. If we cancel a purchase for that reason, we will refund the amount you paid for it.

7. Your Stripe Account

This section applies to businesses that accept payments through Desk. To do so, you need a Stripe account. Desk registers that account for you through Stripe Connect, but you set it up yourself on Stripe’s own pages: Stripe — not Desk — collects your details, runs your verification, and gives you the credentials to your account.

Your agreement with Stripe

The Stripe account is yours. You enter into a Stripe Connected Account Agreement (opens in a new tab) directly with Stripe, Inc., which incorporates the Stripe Services Agreement. Stripe presents that agreement to you and records your acceptance of it on its own onboarding pages — you do not accept it through Desk, and Desk is not a party to it. You are responsible for the accuracy of the identity, business, and payout details you give Stripe.

You are the merchant of record

You are the merchant of record for every payment you accept through Desk. This means:

• Stripe’s processing fees are charged to your Stripe account, and payouts settle to the bank account you register with Stripe;
• you have direct access to the full Stripe Dashboard at dashboard.stripe.com (opens in a new tab), using the credentials you set during onboarding;
• refunds, disputes, and chargebacks on your payments are governed by your agreement with Stripe, and resolving them is your responsibility;
• Stripe may verify, restrict, suspend, or close your account under its own terms. Those are Stripe’s decisions — Desk does not make them and cannot override them.

What you authorize Desk to do

By connecting a Stripe account, you authorize Desk to act on your behalf, using your Stripe account, in order to:

• register your Stripe account and generate your onboarding links;
• read your account’s status, capabilities, outstanding verification requirements, and payout state;
• create and manage the charges, payment links, and invoices you initiate, including in-person payments taken with Tap to Pay or a card reader;
• issue the refunds and send the receipts you request;
• create and manage Stripe Terminal locations and reader connection tokens for your in-person payments;
• read your payment and payout history so the Service can show it back to you.

You also authorize Desk to share with Stripe the information needed for those purposes — including your business and contact details and the transaction details of a given payment — and to receive data about your account from Stripe. You may withdraw this authorization at any time by revoking Desk’s access from your Stripe Dashboard, which turns off the payment features of the Service.

Desk’s platform fee

Desk charges a platform fee of 0.2% of each payment processed through the Service, rounded up to the nearest cent, with a minimum fee of $0.01 per payment. The fee applies on every plan. It is separate from, and charged in addition to, Stripe’s own processing fees, and is collected as an application fee at the time of the payment. Both fees are itemized in your Stripe Dashboard. We will notify you before any change to this fee takes effect. Where a payment is refunded, the platform fee is returned only if the app states so at the time of the refund or if applicable law requires it.

Account data

Desk accesses data about your Stripe account — including its status, capabilities, verification requirements, payout state, and payment and refund records — and uses it to operate the Service: to show you your payments and payouts, to tell you what Stripe still needs from you, to reconcile appointments and invoices, and to provide support. Desk does not store full payment card numbers. How we handle this data is described in our Privacy Policy.

You are responsible for giving any notices and obtaining any consents required for Desk and Stripe to process the information you submit, including your clients’ personal information.

8. SMS and Electronic Communications

The Service may send transactional and service-related messages by SMS and email, including appointment confirmations, appointment reminders, booking notifications, booking updates, cancellation or reschedule notices, invoice notifications, secure payment links, and customer support messages. Message frequency varies, and message and data rates may apply. You can opt out of SMS at any time by replying STOP, or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase. For full details, see our Privacy Policy.

9. Intellectual Property

The Service, including its software, design, text, and branding, is owned by Desk App, LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You retain ownership of the content and data you submit, and you grant us a license to use it as necessary to provide the Service, as described in Section 10.

10. Your Content and Feedback

The Service lets you add content — including your business name, logo, photos, service descriptions, staff profile photos and “about me” text, client records, forms, and notes (collectively, “Your Content”). Some of it, such as your business profile and staff profiles, is displayed publicly on your online booking page.

You keep your rights

You retain all ownership and intellectual property rights in Your Content. We claim no ownership over it. You grant Desk App, LLC a non-exclusive, worldwide, royalty-free license to host, store, copy, reproduce, display, transmit, and reformat or adapt Your Content solely as needed to operate, provide, secure, and support the Service — including displaying it to the people you share it with and on your public booking page, and keeping it in routine backups. This license ends when you delete Your Content or close your account, except for backup copies retained for a reasonable period and content others have already received, and except where we must retain records to comply with the law. Deleting your account is described on our Account Deletion page.

What you promise about Your Content

By submitting Your Content, you represent and warrant that:

• you own it or have all rights, licenses, consents, and permissions needed to submit it and to grant the license above;
• it does not infringe or violate the intellectual property, privacy, publicity, or other rights of any third party;
• you have the consent of every identifiable individual whose name, likeness, or personal information appears in it, to the extent required by law;
• it is not false, misleading, unlawful, defamatory, obscene, harassing, hateful, threatening, or otherwise objectionable, and is not unsolicited advertising or spam;
• it does not contain malware or code designed to disrupt or gain unauthorized access to any system.

You are solely responsible for Your Content and for any consequences of submitting it.

Feedback

If you send us questions, comments, suggestions, ideas, or other feedback about the Service, you agree that we may use it without restriction, for any purpose, without compensation or credit to you, and that we own all rights in any product or feature we build based on it. Please do not send us information you consider confidential.

11. Service Management and Moderation

We have the right, but not the obligation, to: monitor the Service for violations of these Terms; take appropriate legal action against anyone who, in our reasonable judgment, violates the law or these Terms, including reporting them to law enforcement; refuse, restrict, limit the availability of, or disable access to any content that breaches these Terms; remove content that is excessive in size or otherwise unduly burdens our systems; and otherwise manage the Service in a way that protects our rights and property and keeps the Service working properly. We are not obligated to monitor Your Content, and we are not responsible for content submitted by users.

12. Mobile Application License and App Store Terms

If you access the Service through the Desk mobile application (the “App”), we grant you a revocable, non-exclusive, non-transferable, limited license to install and use the App on devices you own or control, strictly in accordance with these Terms. You may not:

• except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App;
• modify, adapt, translate, or create derivative works from the App;
• remove, alter, or obscure any proprietary notice — including any copyright or trademark notice — posted by us or our licensors in the App;
• make the App available over a network or other environment that permits access or use by multiple devices or users at the same time, except through the account features we provide;
• use the App to create a product, service, or software that is, directly or indirectly, competitive with or a substitute for the App;
• use the App to send automated queries to any website or to send unsolicited commercial email; or
• use our proprietary information or interfaces in the design, development, manufacture, licensing, or distribution of applications, accessories, or devices for use with the App.

Apple App Store

The following applies when you obtain the App from the Apple App Store. You and we acknowledge and agree that:

• Acknowledgement. These Terms are concluded between you and Desk App, LLC only, and not with Apple Inc. (“Apple”). Desk App, LLC, not Apple, is solely responsible for the App and its content.
• Scope of license. The license granted to you for the App is a non-transferable license to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. Desk App, LLC is solely responsible for providing any maintenance and support services for the App, as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services for the App.
• Warranty. Desk App, LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) you paid for the App; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are the sole responsibility of Desk App, LLC.
• Product claims. Desk App, LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App’s use of HealthKit or HomeKit frameworks, if applicable.
• Intellectual property rights. If a third party claims that the App or your possession and use of it infringes that third party’s intellectual property rights, Desk App, LLC, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer name and address. Questions, complaints, and claims about the App should be directed to Desk App, LLC using the contact details in Section 23.
• Third-party terms. You must comply with applicable third-party terms of agreement when using the App — for example, your wireless data service agreement.
• Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Google Play

The following applies when you obtain the App from Google Play. These Terms are concluded between you and Desk App, LLC only, and not with Google LLC (“Google”). Desk App, LLC, not Google, is solely responsible for the App, its content, any maintenance and support for it, and any claims relating to it, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, claims arising under consumer protection or privacy legislation, and third-party intellectual property claims. Your use of the App is also subject to the Google Play Terms of Service, and Google is a third-party beneficiary of this paragraph with the right to enforce it against you.

Each app store from which you obtain the App (an “App Distributor”) may impose its own usage rules; you agree to comply with them, and your license to use the App is limited to use on devices running the operating system for which it was distributed.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

14. Modifications and Interruptions

We may change, modify, suspend, or remove any part of the Service — or discontinue it entirely — at any time and at our discretion, without notice. We have no obligation to update any information on the Service. Nothing in these Terms obligates us to maintain or support the Service, or to supply any correction, update, or new release.

We cannot guarantee that the Service will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors. You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime, suspension, or discontinuance.

15. Your Data

We maintain the data you transmit to the Service in order to operate and improve it, and we perform routine backups. Even so, you remain solely responsible for the data you submit and for any activity you carry out through the Service, and you are responsible for keeping your own copies of records you need to retain — for example, for tax or recordkeeping purposes. To the fullest extent permitted by law, we are not liable to you for any loss or corruption of that data, and you waive any right of action against us arising from such loss or corruption. How we handle your data is described in our Privacy Policy, and deleting it is described on our Account Deletion page.

16. Limitation of Liability

You use the Service entirely at your own risk. To the fullest extent permitted by applicable law, Desk App, LLC and its members, officers, employees, agents, and suppliers will not be liable to you or to any third party for any damages of any kind — whether direct, indirect, incidental, special, consequential, exemplary, or punitive, and including any loss of profits, revenue, data, goodwill, business, or appointments — arising out of or relating to the Service, these Terms, or your use of (or inability to use) the Service, regardless of the legal theory (whether warranty, contract, tort, negligence, strict liability, statute, or otherwise) and even if we have been advised of the possibility of such damages.

Your sole and exclusive remedy for any dissatisfaction with, or harm arising from, the Service is to stop using it.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions may not apply to you. In any such case, and only to the extent an exclusion of liability is not permitted by applicable law, the total aggregate liability of Desk App, LLC for all claims relating to the Service will not exceed the lesser of (a) the amount you paid to Desk for the Service in the three months preceding the claim, or (b) fifty U.S. dollars (US$50).

17. Indemnification

You agree to indemnify and hold harmless Desk App, LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Service, your content, your services provided to customers, or your violation of these Terms or applicable law.

18. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms or if we reasonably believe your use poses a risk to the Service, other users, or third parties. Upon termination, the provisions of these Terms that by their nature should survive — including ownership, disclaimers, limitations of liability, and governing law — will continue to apply.

If we terminate or suspend your account for a violation of these Terms, you may not register a new account under your name, a different name, or the name of any third party, even if you would be acting on that third party’s behalf.

19. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington, and you consent to personal jurisdiction and venue in those courts, except where prohibited by applicable law. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these Terms.

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or related to the Service must be filed within one (1) year after it arose, or it is permanently barred.

20. Electronic Communications, Transactions, and Signatures

Visiting the Service, sending us email, booking an appointment, and completing forms online all constitute electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, consents, and other communications we provide to you electronically — by email, by SMS, or within the Service — satisfy any legal requirement that they be in writing.

You agree to the use of electronic signatures, contracts, orders, and records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed through the Service. This includes intake and consent forms that you or your clients complete and sign within the Service. To the extent permitted by applicable law, you waive any right or requirement under any statute, regulation, rule, or other law that requires an original (non-electronic) signature, or the delivery or retention of non-electronic records.

21. California Users and Residents

If a complaint with us is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

22. Miscellaneous

These Terms, together with any policies or operating rules we post on the Service, constitute the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject. Our failure to exercise or enforce any right or provision of these Terms does not waive it. If any provision or part of a provision is held unlawful, void, or unenforceable, it is severed from these Terms and does not affect the validity and enforceability of the remaining provisions.

We may assign our rights and obligations under these Terms, in whole or in part, at any time; you may not assign yours without our written consent. We are not responsible or liable for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control. Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and us. These Terms will not be construed against us by virtue of our having drafted them, and you waive any defense based on their electronic form or the absence of signatures by the parties.

23. Contact Us

If you have questions, complaints, or claims about these Terms, the Service, or the App, contact:

Desk App, LLC
17233 15th Ave NE
Shoreline, WA 98155
United States
Phone: +1 (512) 228-1725
Email: legal@deskapp.pro