Privacy Policy

1. Information We Collect

We collect information that you provide directly, information created through your use of the Service, and information from the businesses that use Desk to serve their own customers. Depending on how you interact with the Service, this may include:

• Contact and identity information — your name, email address, and phone number.
• Appointment details — services booked, dates and times, the business you are booking with, and related notes.
• Payment information — payments are processed by Stripe. Desk does not store full card numbers; we receive limited transaction details (such as amount, status, and the last four digits of a card) needed to manage bookings and records.
• Account information — for business users, login credentials, business name, and service configuration.
• Usage and device information — basic technical data such as IP address, browser type, and pages viewed, used to operate and secure the Service.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Schedule, confirm, change, and remind you about appointments;
• Process payments through our payment processor, Stripe;
• Send transactional communications, including appointment reminders and booking notifications by SMS and email;
• Maintain client records and history for the businesses you book with;
• Secure the Service, prevent fraud and abuse, and comply with legal obligations.

3. SMS Messaging

Desk uses SMS text messaging to support appointments. This section describes the data involved and how we handle SMS communications.

Information collected for SMS

To send text messages, we collect and use your name, email address, phone number, and appointment details (such as the service, date, time, and business associated with your booking).

How we use phone numbers and SMS

We use your phone number to send SMS messages related to your appointments, specifically appointment reminders and booking notifications — for example, confirmations when an appointment is booked, reminders before an appointment, and updates if an appointment is changed or canceled. We send these messages only to support the bookings you or the business you are working with have created.

Message frequency and rates

Message frequency varies based on your appointment activity. Message and data rates may apply according to the terms of your mobile carrier. Desk does not charge you for receiving SMS messages.

Opting out and getting help

You can opt out at any time by replying STOP to any message. After you reply STOP, we will stop sending SMS messages to that number, except for a single confirmation that you have been unsubscribed. You can reply HELP at any time to receive help and support information, or contact us at support@deskapp.pro.

How we share SMS information

SMS consent and your mobile information are not shared with third parties for their marketing purposes. We share your phone number only with the service providers that help us deliver messages (such as our SMS provider) and only as needed to send the appointment reminders and booking notifications described above.

Consent is not a condition of purchase

Consent to receive SMS messages is not a condition of any purchase or of using the Service. You may use Desk and book appointments without agreeing to receive text messages.

4. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• With the business you book with — when you book an appointment, your booking details are shared with that business so it can provide the service.
• With service providers — including Stripe (payment processing) and our SMS provider (message delivery), who may process your information only on our behalf and under contractual obligations.
• For legal reasons — when required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Desk, our users, or others.
• In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

As noted above, mobile information and SMS consent are never shared with third parties for marketing purposes.

5. Data Retention

We retain personal information for as long as needed to provide the Service, maintain appointment and payment records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and access controls. Payment card data is handled by Stripe, a PCI-DSS compliant processor. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may, subject to applicable law:

• Access, correct, or update your personal information;
• Request deletion of your personal information;
• Opt out of SMS messages at any time by replying STOP;
• Unsubscribe from non-essential email communications.

To exercise any of these rights, contact us at privacy@deskapp.pro. We will respond within the timeframe required by applicable law.

8. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after an update constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Desk App, LLC
Email: privacy@deskapp.pro